Shipping Policy

At Peek & Play, we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

During busy periods, sales events, holidays or other high-volume periods, processing may take a little longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

2. Delivery Times

Estimated delivery times depend on your location and the shipping method available for your order.

Australia

Estimated delivery:

7–15 business days

International Orders

Estimated delivery:

10–25 business days

Please note that these are estimated delivery timeframes, not guaranteed delivery dates.

Delivery times may vary due to factors outside our reasonable control, including courier delays, customs processing, public holidays, weather events, incorrect address information and other unexpected circumstances.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order size and the shipping options available.

From time to time, Peek & Play may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.

4. Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow a few business days for tracking information to become active after dispatch.

You can use the tracking information provided to monitor your delivery.

If your tracking information has not updated for several business days, please contact us at:

hello@peekandplay.store

and we will do our best to assist.

5. Incorrect or Incomplete Addresses

Please carefully check your shipping information before completing your order.

Peek & Play is not responsible for delays, additional shipping charges or failed deliveries caused by an incorrect or incomplete address provided at checkout.

If you notice that your shipping address is incorrect, please contact us at hello@peekandplay.store as soon as possible.

We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

6. Delayed Orders

While we aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur.

Delays may result from circumstances including:

• Courier or postal service delays

• Severe weather

• Public holidays

• High-volume periods

• Customs processing

• International shipping delays

• Incorrect delivery information

• Events outside our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

hello@peekandplay.store

Please include your order number so we can investigate the delivery status.

7. Lost or Missing Packages

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Around your property

• With household members

• With neighbours

• Any safe-place location specified during checkout

• With the relevant delivery provider

If you are still unable to locate your order, contact us at hello@peekandplay.store and we will assist where possible.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

We recommend taking clear photographs of:

• The damaged product

• The shipping packaging

• Any visible damage to the parcel

Please retain the original packaging until the issue has been resolved, as it may be required for an investigation with the shipping provider.

If the product itself has been damaged or is otherwise faulty, our Returns & Refund Policy will apply.

9. Customs, Duties and Taxes

For international orders, your order may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Peek & Play does not control customs processing times or the fees imposed by local authorities.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

10. Multiple Items in an Order

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, warehouse location or shipping arrangements.

If this occurs, you may receive more than one tracking number and your items may arrive at different times.

You will not necessarily be charged additional shipping costs simply because your order arrives in multiple packages.

11. Pre-Orders and Out-of-Stock Products

If a product is available for pre-order, the expected dispatch timeframe will be stated on the relevant product page where possible.

Orders containing both in-stock and pre-order items may be shipped separately depending on availability.

If a product becomes unavailable after you place an order, we will contact you regarding the available options.

12. Delivery Address and Risk

Please ensure that your delivery details are accurate and complete when placing your order.

Once an order has been delivered to the address provided at checkout, Peek & Play cannot be responsible for loss resulting from an incorrect address or failure to collect the parcel where the customer is responsible.

This does not affect any rights you may have under the Australian Consumer Law.

13. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Where a product is damaged, faulty, defective or otherwise fails to meet applicable consumer guarantees, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

These rights apply regardless of the delivery timeframe or shipping method selected.

14. Contact Us

If you have any questions about shipping or the delivery of your order, please contact us:

Peek & Play
Email: hello@peekandplay.store

Please include your order number whenever contacting us about an existing order so we can assist you as quickly as possible.