Frequently Asked Questions ❓

🛍️ What is Peek & Play?

Peek & Play is an online store offering fun, playful and giftable products designed to bring a little more excitement to everyday life.

📦 When will my order be shipped?

Orders are generally processed before being dispatched. Processing and delivery times can vary depending on the product and destination.

For the most accurate information, please refer to our Shipping Information page.

🚚 How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information when available.

📧 I haven't received my tracking information. What should I do?

Please allow some time for your order to be processed and dispatched. Once it has been shipped, tracking information will be sent to the email address provided at checkout.

If you believe your order should already have shipped, contact us at hello@peekandplay.store.

🎁 Can I change or cancel my order?

If you need to make a change or cancel your order, contact us as soon as possible. We'll do our best to help, but orders that have already been processed or dispatched may not be able to be changed or cancelled.

🔄 Do you accept returns?

Yes, eligible products may be returned in accordance with our Returns & Refunds Policy.

Please review our Returns & Refunds page before sending anything back.

💰 When will I receive my refund?

Once an approved return has been received and inspected, refunds will be processed according to our Returns & Refunds Policy. Your bank or payment provider may require additional time for the funds to appear in your account.

📦 What if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We'll review the issue and help determine the appropriate resolution.

❌ What if I receive the wrong item?

Contact us at hello@peekandplay.store with your order number and photos of the item received. We'll help get the issue resolved.

🏠 Can I change my shipping address?

If your order hasn't been processed, contact us as soon as possible. Once an order has been dispatched, we're generally unable to change the delivery address.

🎄 Do you ship internationally?

Shipping availability depends on the destination and products ordered. Available shipping destinations and rates are displayed at checkout.

💬 Still have a question?

We're happy to help!

Email us at hello@peekandplay.store and we'll get back to you as soon as possible.